Return Policy

Last updated: August 29, 2026

90-Day Returns

We want you to love your KottomKa bag. If you're not satisfied, you may return most items within 90 days of the delivery date for a refund or exchange, provided the conditions below are met.

Return Conditions

• The item must be unused, unworn, and in its original condition.
• Any original tags, dust bags, or packaging that came with the item should be included.
• Proof of purchase (order number or receipt) is required.

Made-to-order or custom pieces, and items marked as final sale at the time of purchase, are not eligible for return unless they arrive defective or damaged.

How to Start a Return

Email info@kottomka.com with your order number and the item(s) you'd like to return. We'll confirm your return is eligible and send you the return address and any further instructions.

Return Shipping

Unless the return is due to our error (you received the wrong or a defective item), the cost of return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we can't be responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your return, we'll notify you by email whether it's approved. If approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund to your account.

Exchanges

If you'd like a different color or style rather than a refund, let us know when you request your return and we'll arrange an exchange, subject to availability.

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, contact us within 14 days of delivery at info@kottomka.com with photos of the issue. We'll cover the cost of return shipping and send a replacement or full refund.

Questions

Reach us any time at info@kottomka.com — we're happy to help.